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Questions owners ask us.

Is this an automation agency?

No. An automation agency connects tools so tasks happen on their own. We rebuild how the business runs: transparency into what is really happening, definition of how the work should be done, and a system that holds the standard. Automation is a by-product, not the point.

What if you can't build something we ask for?

So far there has been nothing a client asked for that we could not build. More important, we build what matters: when your team asks for a button, we find out what they are actually trying to solve and solve that. If something truly can't be done the way you picture it, we will tell you quickly and show the best way around it.

We already pay for software. Why would we need this?

Most of our clients keep their core software. Your EHR, practice system or project tool stays. We connect it to everything else you use and build the layer your team actually works in, so information is entered once and every number agrees.

How is this different from a dev shop?

A dev shop usually asks for a large project fee up front, a long specification phase, and a lot of patience before you see anything. We start with a Review built from your own records, then ship one phase at a time that you approve before it goes live. There is no long contract: stop whenever you like and keep what was built.

I don't know what an API is. Is that a problem?

Not at all. We walk whoever manages your accounts through each step on a short call, and handle the technical side ourselves.

Is our data safe?

Access goes to one account on your own domain that you can switch off at any time. We request only what each phase needs, and sign a Business Associate Agreement for healthcare clients. See our security page.

Is there a long-term contract?

No. If the platform is not earning its keep, you stop, and you keep everything that was built.

Who owns what you build?

You do. The code, hosting, accounts and data live in places you own.

What if you're unavailable?

Every client has a named Engagement Lead and a Technical Lead, plus monitoring that watches the platform around the clock. The system and its documentation are written so another team could run it.

Does my team have to change how they work?

Less than you would think. We rebuild around how your team already works and remove steps rather than adding them. Each phase includes training and short video guides.

How big does my company need to be?

Most of our clients are established, owner-led companies doing a few million a year and up, with no ceiling. If you are past $500K in revenue and growing, apply. The Review will tell you honestly if we are not the right fit.

Still have a question?

Write to hello@tengears.com, or request a Review and ask us on the call.

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